Shipping Policy

At SuperStar Puppies, we understand that your pet products are more than just purchases — they are part of your companion’s daily comfort and care.

We are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how your order is processed, shipped, and delivered to your home.

Our Shipping Commitment

SuperStar Puppies works with trusted fulfillment partners to ensure that every product reaches you safely and efficiently.

To provide high-quality pet essentials while maintaining accessible pricing, some orders may be shipped from different fulfillment locations depending on product availability and destination.

This approach allows us to:

✔ Provide carefully selected pet products with consistent quality
✔ Improve delivery efficiency across different regions
✔ Reduce unnecessary inventory waste
✔ Offer better value without excessive retail costs

We appreciate your understanding as we work to provide a smoother and more thoughtful shopping experience.

1. Order Processing & Shipping Costs

Every order placed with SuperStar Puppies is carefully prepared before shipment.

Order Processing Time:

Please allow:

2–4 business days

for order verification, quality inspection, packaging, and shipment preparation.

During busy periods such as holidays or promotional events, processing times may take slightly longer.

Shipping Fee:

Shipping costs are calculated based on your order details and destination.

Available shipping options and fees will be displayed during checkout.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and carrier conditions.

Please note that estimated delivery times are not guaranteed delivery dates.

Unexpected delays may occur due to weather conditions, carrier operations, holidays, or customs procedures.

We appreciate your patience while your pet’s new favorite product makes its way to you.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✔ Tracking details may require 24–72 hours to become active
✔ Shipping updates may appear gradually as your package moves through transit
✔ A temporary lack of tracking updates does not necessarily mean your package is delayed

If you have any concerns about your shipment, our support team is happy to assist.

4. Customs, Duties & International Orders

For international shipments, customers may be responsible for any applicable customs fees, import duties, or local taxes required by their country.

Please note:

• Customs charges are determined by local authorities
• SuperStar Puppies cannot control customs processing times
• Delays caused by customs clearance are outside our control

We recommend checking your local import regulations before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders as quickly as possible to ensure fast delivery.

If you need to update your shipping information or request a cancellation, please contact us within:

12 hours after placing your order

Please email:

service@docrecomend.com

Once your order has entered fulfillment or shipping preparation, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

Your satisfaction and your pet’s happiness are important to us.

Damaged Items

If your order arrives damaged:

Please contact us within 72 hours of delivery and provide:

✔ Your order number
✔ Photos of the damaged item and packaging

Our team will review your request and help arrange a suitable solution.

Lost Packages

If your package is confirmed lost during transit by the shipping carrier:

We will work with you to provide an appropriate resolution, including replacement options when applicable.

7. Contact Us

If you have any questions regarding your order or shipping status, please contact our customer care team.

SuperStar Puppies

📍 Address:
11213-G Lee Hwy
Fairfax, VA 22030
United States

📧 Email:
service@docrecomend.com

📞 Phone:
+1 (571) 496-8020