1. Return Eligibility
We offer a 30-day return period, allowing you to request a return within 30 days after receiving your order.
To qualify for a return, the item must:
✔ Be in its original condition
✔ Be unused and free from signs of wear
✔ Include original packaging and accessories (if applicable)
✔ Include proof of purchase or order information
For health, hygiene, and safety reasons, certain pet-related items may not be eligible for return once used.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if applicable
Once your request is reviewed and approved:
✔ We will provide return instructions
✔ You will receive information regarding the next steps
✔ Items should only be shipped after receiving return authorization
Important:
Returns sent without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your product arrives:
- Damaged during shipping
- Defective
- Different from what you ordered
Please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution, such as a replacement or refund when applicable.
4. Items Not Eligible for Return
For safety, hygiene, and product protection reasons, some items cannot be returned, including:
- Products that have been used or washed
- Personalized or customized items
- Items damaged due to improper use
- Clearance or final sale products
- Gift cards
- Original shipping fees (if applicable)
If you are unsure whether your item qualifies for a return, please contact our support team before sending anything back.
5. Exchanges
If you would like to exchange an item, the easiest process is:
- Request a return for the original product
- Wait until the return is approved and processed
- Place a new order for the replacement item
This helps ensure you receive the correct product as quickly as possible.
6. International Orders
For customers outside the United States, return requests may be subject to additional shipping requirements.
Please note:
✔ Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
✔ Customs fees, duties, or international shipping charges are not refundable
✔ Return procedures may vary depending on the destination country
Please contact us before returning any international order.
7. Refund Process
Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.
If approved:
✔ Your refund will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the processing period, please contact us at:
8. Return Shipping Information
Before sending any return package, please contact SuperStar Puppies to receive return instructions.
Return Address:
SuperStar Puppies
11213-G Lee Hwy
Fairfax, VA 22030
United States
9. Contact Us
If you have any questions about returns, refunds, or exchanges, our customer care team is always here to assist.
SuperStar Puppies
📧 Email: service@docrecomend.com
📞 Phone: +1 (571) 496-8020
📍 Address:
11213-G Lee Hwy
Fairfax, VA 22030
United States
Thank you for choosing SuperStar Puppies.
We appreciate the trust you place in us and are committed to making every experience with your pet products simple, reliable, and enjoyable.
SuperStar Puppies — Premium care for the pets you love.